JLab Support & Frequently Asked Questions
Find quick answers to common questions about your JLab audio gear, orders, and more.
How do I pair my JLab Bluetooth earbuds to my device?
To pair, remove earbuds from the charging case and ensure they are blinking blue and white. Open your device's Bluetooth settings and select 'JLab' from the list of available devices.
What is the standard shipping time for orders?
Orders typically process within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days depending on your location.
What is JLab's return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund.
Are JLab earbuds covered by a warranty?
Yes, all JLab Bluetooth products come with a 2-year limited warranty, while wired earbuds and headphones are covered by a lifetime limited warranty against manufacturer defects.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and interest-free installment options via Shop Pay.
Are JLab earbuds water-resistant?
Many JLab models feature IP ratings for sweat and water resistance. Check your specific product's specifications for its IP rating (e.g., IP55 or IP66) to determine its level of protection.